This Privacy Policy explains how we collect, use, disclose and protect the Personal Information of our customers and website users ("you"), and describes the Personal Information we may collect from you. Personal Information includes any factual or subjective information, recorded or not, about an identifiable individual.

We do not knowingly collect Personal Information directly from children under the age of fourteen. The website is for a general audience and is not specifically targeted to or intended for use by children.

By accessing or using the website, you are accepting the practices described in this Privacy Policy, and you consent to our processing of your Personal Information as set out in this Privacy Policy.

What Information Do We Collect

We may collect and use your Personal Information to manage our relationship with you, to communicate with you, to obtain your feedback, to improve our products, to conduct research and marketing activities, and to comply with the law.

We collect and use several types of information that you provide, including:

  • Personal Information, that we can use to directly or indirectly identify you, such as your name, mailing address, email address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, username or other similar identifier, billing and account information, and any other identifier we may use to contact you online or offline.
  • Non-personal information is information that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific website feature.
  • Usage information, includes your login information, Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platforms, or information about your Internet connection, the equipment you use to access the Website, and usage details.
  • Non-personal details about your Website Interactions, including the full Uniform Resource Locators (URLs), click stream to, through and from our website (including dates and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

How We Collect The Information

Information You Provide to Us

The information we collect directly from you may include:

  • In-Store: When you visit one of our stores, we may ask you for certain information while you interact with one of our representatives. This may include contact information, payment information, product information and other information you provide when you purchase a vehicle or service from us, and when you finance your lease or purchase through our partners, including your name, email address, address, phone number and financial information.
  • Online Accounts: If you sign up for an online account through the website, we may ask you to provide your username, password, email address, phone number, payment card information, product preferences, past purchases.
  • Marketing Communications: If you would like to receive marketing communications from us, you may do so by signing up on the website or in our stores. We will ask you to provide your email address or phone number so we can send you marketing materials.
  • Communicating with Us: When you contact us about a customer service issue, or to make other inquiries, we collect the content of those communications, and any additional information about the method of communication such as phone, SMS, email, chat, or through social media platforms. For example, if you email us, we will collect your email address, if you send us a text message, we will collect your phone number, and so on.
  • Loyalty & Rewards Programs: If you enroll in a loyalty or rewards program, we collect information such as your name, email, telephone number, or mailing address to track your rewards and allow you to redeem them across our brands.
  • Other information You Provide Online: This includes information provided when you subscribe to our service, post material, or request further services, such a quote. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our website.

Data Technologies

We use various technologies such as cookies, local shared objects, and web beacons ("Data Technologies") that automatically collect Information on how you use our site and to improve your browsing experience. "Cookies" are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing Information or settings in your browser. "Local shared objects," may be used to store your preferences or display content based upon what you have viewed on various websites to personalize your visit. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies.

We may also use these technologies to collect information about your online activities over time and across third-party websites or other online behavioral or interest based advertising. To learn more or to opt out of tailored advertising, please visit Digital Advertising Alliance of Canada Opt-Out Tool for information on how you can opt out of behavioral tracking on this website.

Information We Collect About You from Third Parties

We may engage third parties to provide services on our behalf. They must keep your Personal Information confidential and only use the Personal Information to perform services in accordance with this Privacy Policy. We may collect information about you in connection with investigations into fraudulent or criminal activities on the website and in our stores. We may also collect information from other sources, including, joint marketing partners, data analytics firms, public databases, publicly available social media pages, and other third parties we work with.

While using the website, your computer may connect to third-party servers who are not under our control. These third parties may collect Personal Information about you, and we do not have any control over how they collect, use, or disclose that information. Please read the third-party site's privacy policy to learn about its information and privacy practices before you provide any Personal Information.

During use of the website, as a result of disclosure to third parties, or as a consequence of the network connections used to connect to the website or any related servers or computer networks, any data transmitted outside of Canada and may be subject to the laws of those other jurisdictions.

Google Analytics. We use Google Analytics and web analytics services provided by Google Inc. to help us measure traffic and usage trends. Google Analytics sets a cookie to evaluate your use of the website and compile reports for us on activity on the website to help us understand how visitors engage with the website and track visitor interactions. Google Analytics collects information anonymously and without identifying individual visitors. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google states that it will not associate your IP address with any other data held by Google.

By accessing this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google Analytics uses its own cookies to store information, such as what time the visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser,which prevents Google Analytics from collecting information about your website visits. Learn more about the Google Analytics Opt-out Browser Add-on and other Google Analytics privacy information

Facebook Conversion Tracking Pixel. We also use Facebook Pixel to understand and deliver ads and make them more relevant to you. The collected data remains anonymous, and we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook. Facebook may be able to connect the data with your Facebook account and use the data for their own advertising purposes (in accordance with Facebook’s Data Use Policy found under: Facebook has ultimate control of the information gathered through Facebook Pixel. You can opt out of Facebook’s use of cookies and Facebook Pixel through settings on your Facebook Account.

Microsoft Ads. Our website also uses Microsoft Ads' technology to collect and store data to create usage profiles using pseudonyms. This is a service of Microsoft Corporation. This service allows us to track activity on our website of users that reached our website through advertisements by Microsoft Ads. If you reach our website through such an ad, a cookie will be placed on your computer. There is a Microsoft UET tag integrated on our website. This is a code used to store some non-personal information in connection with the cookie about the use of the Website. This includes, among other things, the time spent on the Website, which areas of the websites were accessed and the ad that brought users to the website. Information about your identity will not be collected. You can prevent the collection of data generated by the cookie and related to your use of the website as well as the processing of this data by deactivating the storage of cookies. This may limit the functionality of the site. In addition, through cross-device tracking, Microsoft may be able to track your usage behaviour across multiple of your electronic devices, enabling it to display personalized advertising on or in Microsoft websites and apps. You can disable this at For more information about Microsoft’s analytics services, visit the Microsoft Ads Web site ( For more information about privacy at Microsoft, see the Microsoft Privacy Policy (

Information We Create Ourselves

We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose. For example, we may calculate the percentage of our site users who have a particular telephone area code.

How We Use Your Information

We use your information, including your Personal Information, to manage our business and to maintain and develop commercial relationships with you.

We use information that we collect about you or that you provide to us, including any Personal Information:

  • To present the website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To improve the website, products or services, marketing, or customer relationships and experiences.

Information We Collect

We collect and maintain different types of personal information concerning the individuals with whom we interact. For example, we may collect:

  • your contact information, such as your name, telephone number, e-mail address;
  • information which enables us to provide you with the products or services that you seek, including any information you provide to us when you create or maintain an account with us;
  • information which enables us to offer you products and services which we believe may be of interest to you, including information about your interests, purchase patterns, incentive eligibility, vehicle purchase intentions, and demographic information (e.g., age, gender, education level, occupation, and marital status);
  • information about your use of certain services that we may provide to you, or that may be provided through your vehicle; and
  • information about your vehicle, including: (i) your vehicle's make, model, and model year; (ii) vehicle identification number (VIN); (iii) license plate number; (iv) whether it was a new or used, lease or purchase, and/or a trade-in; (v) date of purchase or lease; (vi) the term of your lease or financing and other loan-related information; (vii) service information (e.g. service history, recalls, warranty and repair data, mileage, diagnostic data about the performance or status of vehicle modules and systems); and (viii) applicable third party service providers (e.g. cellular provider, satellite radio provider, etc.).

How We Share Your Information

We only share your data as specifically provided into this Privacy Policy and will not sell your information to third parties without your consent.

Sharing With Our Partners

We may provide your data, including your Personal Information, to our affiliated companies and brands, to third parties who provide services to you or us, to promotional partners, to social media companies, or to other third parties as needed to carry out our business, or comply with a legal obligation.

We may share, as the case may be and only after having obtained your consent certain information about you with the manufacturer or any financial institution involved in your acquisition of a vehicle. Each third has its own privacy policy, and we are not responsible for any liability relating to third party practices and policies.

How We Store and Secure Your Information

Information Security

We are committed to protecting the confidentiality, integrity, availability and privacy of your Personal Information. We have put appropriate physical, technological and procedural security measures in place designed to help prevent your Personal Information from being lost, used, modified or accessed in an unauthorized way, or improperly disclosed.

Data Retention

We will retain your Personal Information for as long as it is needed: 1) to provide the products and services that you have requested; 2) to communicate with you about a purchase or a request you have made to us; 3) to manage your choices and rights you have exercised pursuant to this Privacy Policy; 4) to enable you to maintain an account with us; 5) to comply with our legal and regulatory obligations and to demonstrate compliance, and 6) to resolve disputes and to enforce our rights and agreements.

We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

Once the retention period is over, we will dispose of your Personal Information as provided for in our internal record retention and destruction policy.

Access and Rectification Requests

You have the right to request and to have access to your Personal Information that is held by us. You can also request that your Personal Information be rectified if it is inaccurate, incomplete or equivocal or if its collection, communication or storage is not authorized by law.

We will respond to every request for access and rectification within 30 days of receiving the written request. If we refuse to provide access to or rectify your Personal Information, we will tell you the reasons for the refusal, subject to the restrictions prescribed by law.


All questions or concerns regarding this Policy or about the collection, use and disclosure of your personal information may be addressed to:

Company information:
Kia Of Hamilton
1885 Upper James Hamilton ON
Telephone: Contact Dealership for details
Email: Contact Dealership for details

Privacy Officer Contact Details:
Privacy Officer
1885 Upper James Hamilton ON
Email: Contact Dealership for details


The protection of your privacy and personal information is important to us at AutoCanada Inc. This Privacy Policy (the “Policy”) provides information on how we protect your privacy, including information on how we collect, use and disclose the personal information that we control. 

When we say “AutoCanada”, “we”, or “us” in this Policy, we mean AutoCanada Inc. including where applicable all AutoCanada controlled dealerships and collision centers and other stores across Canada. 

Please read this Policy carefully to understand how we handle your personal information. 

What This Privacy Policy Covers 

This Policy applies when you access or use AutoCanada’s websites (the “Website”) or any other services we offer and which refer or link to this Policy, except if it mentions otherwise. 

Click on the links below to find the information you’re looking for more quickly: 

Personal Information We Collect 

In this Policy, ”personal information” means any information about or that relates to an identified or identifiable individual, which includes: 

  • information that can be used to identify individuals directly or indirectly, such as a person’s name, social security number, or driver’s licence; and
  • information that, when used in combination with other available information, allows a person to be identified, such as a person’s age, occupation and place of residence. 

Except in Québec, personal information does not include any business contact information when used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number, or work e-mail address.  

The information we may collect about you varies depending on the nature of our relationship with you. Generally, the personal information we collect falls into the following categories (not all of which may apply to you): 

  • identity information, such as your name, social insurance number, driver’s licence, title, date of birth and gender 
  • contact information, such as your billing address, delivery address, e-mail address and telephone numbers 
  • financial information, such as your bank account number and payment card details used to purchase products or services 
  • technical and usage information when you use our Website, such as your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating systems and platforms and other technologies on the devices you use to access our Website 
  • technical and usage information when you use some of our services, such as event data recorded through vehicle systems and communicated to us through our Roadside Assistance service 
  • professional information, such as your professional designations and the name of your employer 
  • marketing and communications information, such as your preferences for receiving our newsletter and information you provide when you communicate with us, such as for customer support, technical assistance, marketing and billing, for participation in surveys, polls, sweepstakes, or promotions; or when you contact us for any other reason by phone, email, social media or via any other means 
  • credit information, such as your credit score and other information about your consumer behaviour and credit use.  

Also, whenever we want to collect, use or disclose sensitive personal information, we will obtain your express informed consent beforehand. 

How We Collect Personal Information 

How we collect personal information depends on the nature of our relationship with you. Generally, we collect personal information in the following ways: 

  • when you access or use our Website 
  • when you connect to a Wi-Fi network at one of our locations
  • over the telephone, electronically, through text messaging or through in-person interactions at one of our locations 
  • when you or one of our representatives fills out a document related to a transaction you’re undertaking with us or to any other of our services, such as booking appointments, salespersons’ customer information sheets when you purchase a new or used vehicle, new or used vehicle purchase deal sheets, trade-in information documents, purchase and sale agreements, applications for financing, or any other purchase, repair order forms or invoices, such as applications for insurance or the purchase of a warranty or extended service plan
  • through vehicle systems when they record event data
  • from third parties such as vehicle manufacturers, credit providers, credit reporting agencies or other third parties who may refer you to us if they think you would be interested in our services
  • through your communications with us through our call centre or any other means, such as through email, social media, or text message
  • through public sources to confirm addresses and phone numbers

How We Use Personal Information  

How we use your personal information depends on the nature of our relationship with you. Generally, we use personal information for the following purposes:  

  • to provide our services, including for booking appointments, fulfilling and delivering orders for goods and services, administering transactions, verifying identity, and determining eligibility for financing 
  • to ensure the accuracy of the information we have on record 
  • to advise of special offers, updates and other information through newsletters, online advertising or other means. For more information on how we use online advertising, see the “How We Use Online Advertising” section. 
  • to communicate with manufacturers 
  • if you use any of our technology applications, to administer your use of those applications 
  • if you visit one of our locations, to ensure safety and security (which may include video surveillance) 
  • to respond to your inquiries, complaints, or requests 
  • to manage our business and our arrangements with our clients, affiliates and others, including to detect and prevent errors and fraud 
  • to improve our business, products, and services, including through compiling statistics and conducting surveys 
  • to analyze the performance of vehicles, to maintain and repair operating systems, to investigate accidents and systems, and to locate vehicles 
  • to investigate legal claims and protect our rights, operations, or property 
  • for other purposes as you may consent to from time to time 
  • as otherwise required or permitted by law 

We refer to these as our “Identified Purposes.” 

How We Use Online Advertising 

We may engage in interest-based advertising in connection with your use of our Website and other services, and across third-party websites or service offerings when you leave our Website or other services.  

Interest-based advertising means that your preferences and interests are collected through cookies or similar technologies and then used to provide you with advertising and marketing materials that are relevant to you, based on those preferences and interests. For example, we may use Google Ads or Google’s DoubleClick to provide you with advertising based on your browsing history and search requests. We may also use YouTube to provide you with personalized advertising based on your viewing content. 

For information on how to control your cookie settings, see the “How To Control Your Cookie Preferences” section. 

How We Share Personal Information  

We only share personal information to the extent necessary to provide our products and services, to fulfill our Identified Purposes, or as we are otherwise required or permitted by law. We may for these reasons disclose your personal information among AutoCanada Inc. and its affiliates, and to third parties such as automobile manufacturers, parts manufacturers, financing companies, credit agencies, payment card processors, government agencies, motor vehicle agencies and other fact collecting and verifying entities.  

When you apply or submit a finance application provided by AutoCanada or divisions of AutoCanada, AutoCanada and its dealerships, financing partners, and lenders (“partners”) may disclose your personal information to credit reporting agencies to obtain your credit score and related information from credit reporting agencies to process or fulfill the transaction, to make decisions on whether to extend you credit, and to update your confidential profile for use by AutoCanada for purposes as set out in this Privacy Policy. You may withdraw your consent to AutoCanada and its partners obtaining your credit score or credit report at any time by using the contact information in the “How to Contact Us” section below. Upon your request we will inform you if we have ordered such a report or reports and will give you the name and address of the credit reporting agency that furnished the report or reports in order for you to exercise your rights to access and rectification. You may make such a request by contacting our privacy officer as set out in the “How to Contact Us” section.  

We may also transfer personal information to technical support service providers, customer relationship management (CRM) software service providers, and data storage and processing service providers that are assisting us in fulfilling the purposes for which we collected the personal information. 

We may also disclose your personal information to a third party in the event of a significant business transaction, such as a merger or reorganization. 

Our Use of Cookies and Similar Technologies 

Cookies and Other Electronic Technologies. Like most websites, we and our third-party service providers use cookies and similar technologies including web beacons, embedded scripts and e-tags (together referred to as “cookies”) to provide users with a more efficient online user experience when using our Website, and to provide content that is more relevant to the user’s interests and presumed needs.  

A cookie is a small data file that is placed on your computer or mobile device by your web browser. It is a tool that stores information about Website visits, recognizes you and your preferences each time you visit the Website, optimizes Website functionality, and enables us to provide our services. Some parts of the Website use cookies to track user traffic patterns. 

We may, through cookies, collect and analyze information including, but not limited to: (1) IP address, (2) date and day of access request, (3) pages viewed, (4) time zone difference to Greenwich Mean Time (GMT), (5) the standard HTTP-header information, (6) the time spent on each page of our Website or App page, (7) links you have clicked on our Website, (8) the page you visit before and after you come to our Website, (9) browser type, (10) operating system, (11) language, (12) advertising identification number and vendor identifier, (13) usage data including information on how you navigate our Services, and (14) version of browser software. 

We and our third-party service providers use cookies for a variety of reasons, including to: provide you with our services and our Website, to enhance our Website’s and our services’ performance, to analyze how users use our Website and services, or to provide you with content that is more relevant to your interests and presumed needs.  

The following categories explain the types of cookies we may use and what we may use them for. The information these cookies collect may be anonymized. 

  • STRICTLY NECESSARY COOKIES. These are essential to enable you to move around the Website and use its features. Without these cookies, the Website may not behave as expected or some of its parts or features may be unusable or inaccessible.

  • PERFORMANCE COOKIES. These cookies collect information about how users use our Website (e.g., which pages users visit most often, and if users get error messages from web pages). We analyze such information to help us improve how our Website works. 
  • FUNCTIONALITY COOKIES. These cookies allow our Website to remember what choices you make (e.g., your username, language or the region you are in). This helps us provide you with an enhanced, more personalized experience when you access and use our Website.  
  • ADVERTISING AND MARKETING COOKIES. We may use these cookies to: send you advertising and marketing-related material tailored to you and your interests, limit the number of times you see an advertisement, and help measure advertising campaigns’ effectiveness. These cookies are usually placed by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organizations like advertisers. The “interest-based” or “personalized” advertising powered in part by these cookies is usually more relevant to you, but it also generally involves the collection and use of more information about you and your browsing history. There are easy ways to opt out of most or all interest-based or personalized advertising, information about which can be found through various sources available on the Internet, such as or

For information on how to control your cookie settings, see the “How To Control Your Cookie Preferences” section. 

How To Control Your Cookie Preferences 

There are a variety of ways in which you can control the information collected by cookies and similar technologies when you use our Website. For example, you can control and block the cookies used by the Website by modifying the settings in your browser or on your device that allow you to refuse the setting of all or some cookies. You can also adjust your settings so that your browser blocks all cookies or only cookies from third parties. You can also delete cookies that have already been placed on your devices.  

However, please note that if you use your browser or device settings to block all cookies, you may not be able to access all or parts of our Website or services.  

For more information about how cookies can be managed and deleted, please visit or

Opting Out of Marketing Communications 

You can opt out of receiving marketing-related electronic communications from us by clicking the “unsubscribe” link contained in the body of any such e-mail or text message we send you.  

You can also opt out by either contacting us directly, or by contacting the AutoCanada store that sent you the message. Information on how to contact us can be found in the “How to Contact Us” section of this Policy, and information on how to contact the AutoCanada subsidiary that sent you the message can be found on their website. 

Please note that if you opt out from receiving marketing-related electronic messages, we may still need to send you communications about your use of our services, our products, or other matters. 

Retention, Storage, and International Transfer of Personal Information  

We only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, or as permitted or required by law. 

We may transfer your personal information to a jurisdiction other than the one in which it was collected, in order to fulfil the purpose for which we collected it, including for processing and storage by service providers. When your personal information is outside of its jurisdiction of origin, it is subject to the laws of the country or province in which it is located, which may have different data protection laws than its originating jurisdiction. Those laws may make your information accessible to law enforcement and national security authorities in that other jurisdiction. We could, for example, be obliged to respond to a subpoena or other mechanism that would give law enforcement officials access to your personal information. For more information about our policies and practices regarding service providers outside of Canada or Quebec, please contact us using the contact information in the “How to Contact Us” section below. 

How We Protect Personal Information  

We have implemented physical, organizational, contractual, and technological security measures in an effort to protect your personal information from loss or theft, unauthorized access, use, or disclosure.  

For example, electronic and paper-based information is maintained under security systems appropriate to sensitivity of the personal information to safeguard personal information that is in the custody or in the control of AutoCanada from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. 

Furthermore, all third parties that obtain personal information from AutoCanada (with respect to financing requests and insurance applications, for example) are contractually required to protect customers' confidentiality in a manner consistent with this policy, and/or as required by law. 

Despite these measures, we cannot guarantee that our safeguards will always be effective. A breach of security safeguards can result in such risks as phishing and identity theft. In such cases, we will act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law. 

If you have reason to believe that your interaction with us is no longer secure or if you feel that the security of any information that you provided to us or that is under our control has been compromised, please contact us immediately using the contact information in the “How to Contact Us” section below. 

Your Rights Regarding Your Personal Information 

We expect you to supply us with updates to your personal information when required. We will not routinely update your personal information unless such a process is necessary.   

You may make a request to access and review any personal information about you that we have collected, used, or disclosed, and we will provide you with any such personal information to the extent required by applicable laws.   

You may also challenge the accuracy or completeness of your personal information in our records. If you demonstrate that your personal information in our records is inaccurate or incomplete, we will correct it as required.  

We may require that you provide certain information (such as identification information and the name of your dealership) to fulfill your request to access or correct your personal information. Any such information will be used only for this purpose.  

You also may have the right to withdraw your consent to our collection, use, or disclosure of your personal information. If you wish to withdraw your consent, please contact us using the contact information in the “How to Contact Us” section below. We will accommodate your request to withdraw consent, subject to legal or contractual restrictions.  In some cases, withdrawal of your consent may mean that we will no longer be able to provide you with certain products or services. 

If applicable, you may also have the right to request information about the use of any automated decision system and the impact they may have on you. 

We will not charge you any fees to access your personal information in our records without first providing you with an estimate of the approximate fees, if any.  

You may also have the right to make a complaint to the Privacy Commissioner of Canada or the applicable regulatory authority if you object to how we handle your request. 

Third-Party Websites and Services 

We may provide links to third-party websites for your convenience and information. We may also make opportunities available to you to purchase, subscribe to, or use other products or services from third parties with different privacy practices. Those other websites, products, or services are governed by the privacy statements and policies of the respective third party.  

This Privacy Policy does not extend to any websites, products, or services provided by third parties. We are not responsible for the privacy practices of third parties and we encourage you to review all third-party privacy statements prior to using third-party websites, products, or services. 

Changes to this Privacy Policy 

This Privacy Policy was last revised as of June 19, 2023.

We may update this Privacy Policy from time to time. When changes are made, they are effective immediately upon publishing of the revised Privacy Policy posted on our Website, unless otherwise noted. We may also communicate any changes made to this Policy by other means, such as through e-mail if we have your e-mail address.  

How to Contact Us 

All comments, questions, concerns, or requests regarding your personal information or our privacy practices should be sent to our Privacy Officer at: 

Privacy Officer 
Address: 200 – 15511 123 Ave, Edmonton AB T5V 0C3 
Telephone number: (780) 732-3135 
Fax number: (780) 732-3152 
E-mail address:  

If you need to contact us about anything related to an information security issue, please write to

If your inquiry exclusively pertains to the practices of one of AutoCanada’s stores or collision centres, please contact them directly using the contact information contained on their respective websites.