AODA Notice

Accessibility Standard for Customer Service
Kia of Hamilton is committed to providing excellent service to all customers including people with disabilities.

Assistive Devices
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our service.

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals
We welcome people with disabilities and their service animals

Support Persons
Support persons who accompany a person with a disability are also welcomed.

Notice of Temporary Disruption
In the event of a planned or unexpected disruption to service or facilities for customers with disabilities pertaining to sales, parts or service, Kia of Hamilton will notify customers promptly. This clearly posted notice will include information about the reason for the disruption and its anticipated length of time. The notice will be placed at the customer entrance to our premises located at 1885 Upper James, Hamilton, Ontario.

Training for Staff
Kia of Hamilton will provide training to employees who deal with the public or other third parties on their behalf. The training will adhere to the requirements of the Accessibility Standard for Customer Service.

Feedback Process
We welcome all feedback on the way Kia of Hamilton provides services to people with disabilities. Feedback can be communicated through your service and new car surveys or send us an email at Customers will be contacted within 30 days.